Published September 1988
by Crisp Learning .
Written in English
|The Physical Object|
Customer satisfaction books offer us a lot of insight into the most important part of our businesses – our customers themselves. We can learn to think outside the box and broaden our horizons, and maybe even learn some customer empathy from these skilled writers. Customer satisfaction books offer us a lot of insight into the most important part of our businesses – our customers themselves. We can learn to think outside the box and broaden our horizons, and maybe even learn some customer empathy from these skilled : Stefanie Amini. Books to improve your customer service Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless. The Best Service Is No Service. Bill Price, Amazon’s former Global VP of Customer Service, Exceptional Service, Exceptional Profit. For years, every new Campaign Monitor support agent Author: Mathew Patterson. Customer Satisfaction is Worthless Customer Loyalty is Priceless by Jeffrey Gitomer Don’t let its straight-forwardness fool you—this concise book on customer loyalty packs a heavy punch. For this reason, it’s a great introduction to the importance of customer loyalty for support experts at all levels, especially front-line agents and : Carla Jerez.
Customer Satisfaction Evaluation: Methods for Measuring and Implementing Service Quality. In an attempt to demystify customer satisfaction and make the measurement actionable for businesses of any size and type, we wrote a comprehensive guide that ranges from customer satisfaction definitions all the way to tools and tricks to make sure you’re gathering data correctly and actually using it to grow your business. Customer Satisfaction: Person’s feelings of pleasure/ disappointment due to a comparison of a product perceived performance with his/ her expectations. Eg.- Satisfaction = Fn (Perceived Performance, Expectations). High satisfaction happens when perceived performance exceeds expectations. Buyer’s expectations influenced by: – Past performance. Most Customer Service Books. But that doesn’t mean that there aren’t books that can help you get better at perfecting customer support. In fact, there are books that, on the outside, appear to have nothing to do with customer satisfaction, but that can completely change the way you approach working with your customers.. At least they have for me and many of my friends and coworkers.
The title is self explanatory. The comprehensive guide to providing the basics for selling, upselling, customer satisfaction and customer happiness; this book is the perfect beginner to your customer service career. Author: @KarenLeland | Read Reviews Customer Satisfaction: The Customer Experience Through the Customer's Eyes. This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses.5/5(1). In this book, two experts from the University of Michigan Business School lay out a five-stage process that links all of the key measures of customer satisfaction with marketing strategy and product development to guarantee excellent customer service/5. Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction Cited by: